A profile image helps others recognize and trust you. Here's how to add or update your photo.

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Why Add a Profile Image?

Builds Trust

• Buyers are more likely to purchase from sellers with photos
• Sellers engage more with real, visible profiles
• Creates a more personal connection

Looks Professional

• Stands out in conversation lists
• Makes your profile complete
• Shows you're serious about the platform

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Adding Your First Image

Step 1: Go to Profile Settings

1. Click your profile icon in the top-right
2. Select Settings
3. Click Profile

Step 2: Click to Upload

1. Find the profile photo section
2. Click on the placeholder image or Upload Photo
3. A file selector opens

Step 3: Select Your Image

1. Navigate to your image file
2. Select the image
3. Click Open or Choose

Step 4: Crop and Adjust

If a cropping tool appears:

1. Position your face in the frame
2. Adjust zoom if available
3. Click Confirm or Apply

Step 5: Save

1. Verify the preview looks good
2. Click Save
3. Your new photo is now live

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Changing Your Existing Photo

1. Go to Settings → Profile
2. Click on your current photo
3. Choose Change Photo or Upload New
4. Follow the upload steps above
5. New photo replaces the old one

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Image Requirements

Supported Formats

Format	Supported
JPG/JPEG	✅ Yes
PNG	✅ Yes
GIF	⚠️ May work (static only)

Size Recommendations

Aspect	Recommendation
Minimum size	200 × 200 pixels
Recommended	400 × 400 pixels or larger
Max file size	Usually 5-10 MB
Aspect ratio	Square (1:1) works best

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Photo Tips

Do ✅

• Use a clear headshot – Face should be visible
• Good lighting – Natural light or well-lit room
• Professional appearance – Dress appropriately
• Recent photo – Within the last year or two
• Simple background – Not distracting

Don't ❌

• Group photos – Just you, not multiple people
• Logos – Unless specifically a business page
• Blurry images – Quality matters
• Inappropriate content – Keep it professional
• Heavy filters – Should look like you

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For Business/Company Accounts

If your profile represents a company:

Use Your Logo

• Company logo is appropriate
• Clear, high-resolution version
• No text that will be hard to read at small sizes

Or Use a Team Photo

• Professional team headshot
• Or key representative's photo
• Humanizes the company

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Troubleshooting

Image Won't Upload

Check:

1. File format is supported (JPG, PNG)
2. File size is under limit
3. Internet connection is stable

Try:

1. Different browser
2. Smaller/compressed image
3. Different image file

Image Looks Stretched or Cropped Badly

Solutions:

1. Use a square image (1:1 ratio)
2. Re-crop during upload
3. Try a different photo

Image Is Blurry

Causes:

• Original image is low resolution
• Too much zoom in cropping
• Compression during upload

Solutions:

• Use a higher resolution source
• Less aggressive cropping
• Take a new, clearer photo

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Removing Your Photo

If you want to remove your photo:

1. Go to Settings → Profile
2. Click on your current photo
3. Look for Remove or Delete Photo
4. Confirm removal
5. Default placeholder will show

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Photo Privacy

Who Sees Your Photo

Your profile photo is visible to:

• Anyone viewing your public profile
• Users you message
• Buyers reviewing your lead submissions (sellers)
• Sellers viewing your lead requests (buyers)

Privacy Controls

If you prefer privacy:

• You can use a non-identifying image
• Or leave the default placeholder

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Best Practices

For Maximum Trust

1. Real photo of yourself – People trust people
2. Smiling – Approachable and friendly
3. Professional – Appropriate for business
4. Consistent – Same photo across profiles helps recognition

For Business

1. Consistent branding – Match your company identity
2. Recognizable – Logo should be clear
3. Professional quality – High resolution