Referr's messaging system lets you communicate directly with other users. Here's how to start and manage conversations.

---

When to Message

As a Buyer

You might message sellers to:

• Ask questions about a submitted lead
• Request additional information
• Provide feedback on lead quality
• Build a relationship with reliable sellers

As a Seller

You might message buyers to:

• Clarify lead request requirements
• Ask about specific needs before submitting
• Discuss lead quality feedback
• Follow up on submissions

---

Starting a Conversation

From a Lead Request

1. View a lead request
2. Look for the Message or Contact Buyer button
3. Click to open the message composer
4. Write your message
5. Click Send

From a User Profile

1. Navigate to a user's profile
2. Click the Message button
3. Compose your message
4. Click Send

From Inbound/Purchased Leads

1. View a lead
2. Find the seller information
3. Click on their name or the Message button
4. Start your conversation

---

Writing Effective Messages

Be Clear and Specific

Good message:

"Hi! I'm interested in your lead request for kitchen renovations in Manchester. Before submitting leads, I wanted to confirm: do you serve the whole Greater Manchester area, or just the city center?"

Less effective:

"Hi, do you want leads?"

Be Professional

• Introduce yourself briefly
• State your purpose clearly
• Keep messages focused
• Use proper grammar

Include Relevant Context

When referencing:

• A specific lead request: Mention the title/category
• A submitted lead: Reference date or details
• Previous conversation: Summarize briefly

---

Message Guidelines

Do

✅ Be respectful and professional ✅ Ask specific questions ✅ Respond promptly to messages ✅ Keep communication on-platform

Don't

❌ Share personal contact details (initially) ❌ Send spam or promotional content ❌ Be aggressive or rude ❌ Send multiple messages without response

---

Receiving Messages

Notifications

You'll be notified of new messages via:

• In-app notification (bell icon)
• Email (if enabled in settings)
• Push notification (if mobile app enabled)

Where to View

1. Click Messages in the navigation
2. Or click the notification
3. View your conversation list

---

Message Tips by Situation

Buyer Asking About a Lead

"Hi [Seller], I received your lead submission for [category]. Before purchasing, can you tell me more about how you connected with this lead? What specifically are they looking for?"

Seller Clarifying Requirements

"Hi [Buyer], I'm interested in submitting leads to your [category] request. I wanted to confirm a few things: (1) Do you accept leads from [specific area]? (2) What's the ideal timeline for the leads' needs?"

Following Up

"Hi [Name], I wanted to follow up on my message from [date]. Have you had a chance to review? Let me know if you have any questions."

Providing Feedback

"Hi [Seller], I purchased your lead last week. Unfortunately, when I called, the number wasn't working. Could you verify the contact details you have?"

---

Response Expectations

Reasonable Response Times

• Within 24-48 hours for business inquiries
• Same day for urgent matters
• Don't expect instant replies

If No Response

• Wait at least 48 hours before following up
• Send one polite follow-up
• If still no response, the user may be inactive

---

Message Etiquette

Keep It Professional

Even for informal topics:

• Professional tone
• No aggressive language
• Respect boundaries

One Thread Per Topic

• Don't create multiple conversations for the same person
• Keep related discussions in one thread
• Makes finding history easier

Know When to Stop

If someone:

• Doesn't respond after follow-up
• Asks you to stop messaging
• Is unresponsive

Respect their decision.