Adding a Payment Method (Buyers)

To purchase leads on Referr, you'll need to add a payment method. Here's how to set it up.

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Why Add a Payment Method?

A saved payment method allows you to:

• ✅ Purchase leads when you find good ones
• ✅ Enable Auto-Pay for automatic purchases
• ✅ Upgrade to Premium listings
• ✅ Avoid delays when opportunities arise

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Accepted Payment Methods

Referr accepts:

Method	Supported
Credit cards	✅ Visa, Mastercard, Amex
Debit cards	✅ Most debit cards
Google Pay	✅ Where available
Apple Pay	✅ Where available

Not supported: Bank transfers, PayPal, cryptocurrency

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Adding Your First Card

Step 1: Go to Billing Settings

1. Click your profile icon in the top-right
2. Select Settings
3. Click Billing in the sidebar

Step 2: Add Payment Method

1. Find the Payment Methods section
2. Click Add Card or Add Payment Method
3. You'll see a secure payment form

Step 3: Enter Card Details

Fill in:

• Card number – 16 digits on front of card
• Expiry date – MM/YY format
• CVC – 3-digit code on back (4 digits for Amex)
• Cardholder name – Name as shown on card
• Billing address – Address linked to card

Step 4: Save the Card

1. Click Save or Add Card
2. The card is securely stored via Stripe
3. You'll see the last 4 digits displayed

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Security Information

Your payment data is protected by:

• 🔒 Stripe processing – Industry-leading security
• 🔐 PCI-DSS compliance – Highest security standards
• 🛡️ Encryption – Your data is never stored in plain text
• ✅ Referr never sees – Full card numbers aren't accessible to us

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Managing Multiple Cards

Adding Another Card

1. Go to Settings → Billing
2. Click Add Payment Method
3. Enter new card details
4. Save the card

Setting a Default Card

If you have multiple cards:

1. Find the card you want as default
2. Click Set as Default or the star icon
3. This card will be used for purchases

Removing a Card

1. Find the card in your list
2. Click Remove or the trash icon
3. Confirm removal

Note: You can't remove your only card if Auto-Pay is enabled.

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When You'll Be Charged

Charges occur when you:

Action	Charge
Purchase a lead	Lead price (e.g., £25)
Auto-Pay purchases	Lead price per lead
Premium listing upgrade	One-time upgrade fee

You'll receive:

• Email confirmation for each charge
• Record in your Billing History
• Receipt available for download

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Updating Card Details

Card Expiring Soon?

1. Go to Settings → Billing
2. Find the expiring card
3. Click Update or Edit
4. Enter new expiry date
5. Save changes

Card Replaced?

If you received a new card:

1. Add the new card first
2. Set it as default
3. Remove the old card

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Troubleshooting

Card Declined

Possible causes:

• Insufficient funds
• Card expired
• Bank blocked the transaction
• Incorrect details entered

Solutions:

1. Verify card details are correct
2. Check available balance/credit
3. Contact your bank
4. Try a different card

Can't Add Card

Possible causes:

• Invalid card number
• Unsupported card type
• Browser security settings

Solutions:

1. Double-check the card number
2. Try a different card
3. Use a different browser
4. Clear browser cache

Payment Failed After Card Added

Possible causes:

• Card blocked for online purchases
• International transaction blocked
• Exceeded daily limit

Solutions:

1. Contact your bank to authorize
2. Enable online/international transactions
3. Try again after bank approval

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Business Expense Tracking

For business accounting:

Receipts

Every purchase generates a receipt:

1. Go to Settings → Billing
2. Find Billing History
3. Click on any transaction
4. Download receipt/invoice

Monthly Statements

View spending summaries:

• Total spent per month
• Breakdown by lead request
• Export for accounting

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Frequently Asked Questions

Is my card information safe?

Yes. Referr uses Stripe, the same payment processor used by Amazon, Google, and thousands of major companies. We never see or store your full card number.

Can I use a prepaid card?

Most prepaid cards work if they allow online purchases. Some may be declined.

Will I be charged automatically?

Only if you have Auto-Pay enabled on a lead request. Otherwise, you manually approve each purchase.

Can I add a company card?

Yes, as long as you're authorized to use it for business purchases.

What currency will I be charged in?

Typically GBP. Your bank handles currency conversion if needed.

Can I get refunds to my card?

Yes, refunds under our money-back guarantee go back to your original payment method.

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Next Steps

• Understanding your seller balance (if you're also a seller)
• Using Auto-Pay
• Viewing billing history

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Payment Issues?

Having trouble with payments? Contact support.