Understanding Your Seller Balance
Understanding Your Seller Balance
Your balance shows how much you've earned and what's available for payout. Here's how to read and manage it.
Viewing Your Balance
- Go to Settings → Billing
- Find the Seller Earnings or Balance section
- You'll see your balance breakdown
Balance Components
Account Balance
What it shows: Your total earnings, including amounts still being processed.
Includes:
- Purchased leads (even if payment still processing)
- All-time or period earnings
- Pending amounts
Available Balance
What it shows: Money you can withdraw right now.
This is:
- Funds cleared and ready
- Amount available for payout
- After any holds have released
Pending Balance
What it shows: Earnings not yet available.
Why funds are pending:
- Payment still processing (1-3 days)
- Standard clearing period
- New seller verification hold
How Earnings Flow
Lead Purchased → Pending Balance → Available Balance → Payout
↓ ↓ ↓ ↓
Instant 1-3 days Request it 2-7 days
Timeline Example
| Day | Event | Pending | Available |
|---|---|---|---|
| Monday | Lead purchased (£25) | £25 | £0 |
| Wednesday | Funds clear | £0 | £25 |
| Thursday | You request payout | £0 | £0 (processing) |
| Next week | Money in bank | – | – |
Checking Individual Earnings
Per Lead
See how much each lead earned:
- Go to Lead Sales
- Click on a purchased lead
- View the earnings amount
Earnings Breakdown
- Gross amount: Full lead price
- Your share (97%): What you earn
- Fee (3%): Deducted at payout
Example for £25 lead:
- Lead price: £25.00
- Your earnings: £24.25 (after 3% fee)
Why Some Balance Is Unavailable
Normal Reasons
| Reason | Timeframe |
|---|---|
| Processing | 1-3 business days |
| New account | First payout may take longer |
| Verification | Pending Stripe checks |
Unusual Situations
| Reason | Action Needed |
|---|---|
| Stripe verification | Complete requested steps |
| Account issue | Check email from Stripe |
| Refund issued | Earnings reversed if buyer refunded |
Balance Updates
When Balance Changes
Your balance updates when:
- ✅ A lead is purchased (earnings added)
- ⏳ Processing period ends (becomes available)
- 💸 You request a payout (balance decreases)
- ↩️ Buyer refund issued (earnings reversed)
Checking Recent Activity
- Go to Lead Sales
- Filter by Purchased
- See recent earnings
Requesting Payouts
When your Available Balance reaches £25:
- Go to Settings → Billing
- Click Request Payout
- Enter amount or select "Withdraw All"
- Confirm the request
Remember: the 3% payout fee (minimum £3) is charged per lead sale and is normally deducted at the point of sale, so your Available Balance is already net of it.
Understanding the 3% Fee
The fee is 3% of the lead price, with a minimum of £3, taken when the lead sells:
| Lead sold for | Payout fee | Added to your balance |
|---|---|---|
| £50 | £3.00 (minimum) | £47.00 |
| £100 | £3.00 | £97.00 |
| £500 | £15.00 | £485.00 |
Balance FAQs
Why is my available balance £0 after a sale?
New earnings take 1-3 business days to process and become available.
My balance didn't update after a lead was purchased?
Allow a few minutes for the system to update. If still not showing after 24 hours, contact support.
Can my balance go negative?
Not normally. If a refund is issued for a lead you sold, it's deducted from future earnings.
Is there interest on my balance?
No, balances don't earn interest. We recommend regular payouts.
What happens to my balance if I close my account?
Request a final payout before closing. Unclaimed balances follow our terms of service.
Balance Best Practices
1. Regular Payouts
Don't let large balances accumulate:
- Request payouts monthly at minimum
- Reduces risk of complications
- Keeps cash flow healthy
2. Track Your Earnings
Keep personal records:
- Note each lead purchased
- Track expected vs. actual balance
- Export for accounting
3. Monitor for Issues
Watch for:
- Unexpected decreases (refunds)
- Processing taking too long
- Balance discrepancies
Related Articles
Questions?
Balance issues? Contact support.
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