Requesting Payouts & Viewing Balance

You've earned money selling leads—here's how to get it into your bank account.

Understanding Your Balance

Where to View

Go to Settings → Billing
Look for the Payout section
See your balance breakdown

Balance Types

Balance	Meaning
Account Balance	Total earnings including pending amounts
Available Balance	Amount you can withdraw right now
Pending	Recently earned, being processed

Why Is Some Balance Pending?

New earnings may be held briefly for:

Payment processing time
Fraud prevention checks
Standard clearing periods

Typically becomes available within 1-3 business days.

Requesting a Payout

Requirements

Before requesting a payout:

✅ Stripe Connect must be set up
✅ Available balance must meet minimum (£25)
✅ Bank account verified in Stripe

Step-by-Step

Go to Settings → Billing
Find the Available Balance section
Click Request Payout or Withdraw
Enter the amount (or select "Withdraw All")
Confirm your bank account details are correct
Click Confirm Payout

What Happens Next

Payout initiated – Request is processed
Full balance sent – your available balance is already net of the payout fee
Funds sent – Money transferred to your bank
Arrival – Typically 2-7 business days

Payout Fees

Sellers pay a 3% payout fee, with a minimum of £3. It is charged per lead sale and is normally deducted at the point of sale, so the balance you see is already net of it — withdrawing costs nothing extra.

Example:

Lead sold for £100
Payout fee (3%): £3
Added to your balance: £97

Example on a smaller lead—here the £3 minimum applies:

Lead sold for £40
Payout fee (3% would be £1.20, so the £3 minimum applies): £3
Added to your balance: £37

Note: This is the only fee sellers pay—no listing fees, no monthly fees, and nothing further deducted when you withdraw.

Payout Timing

Processing Time

Stage	Timeframe
Request processed	Usually same day
Bank transfer initiated	1-2 business days
Funds in your account	2-7 business days total

Factors Affecting Speed

Your bank: Some process faster
Country: International transfers take longer
Weekend/holidays: Banks don't process
First payout: May take longer for verification

Minimum Payout Amount

The minimum payout is £25.

If your available balance is below £25:

Keep earning until you reach the minimum
Consider enabling smaller lead request categories
Balance accumulates until withdrawal

Viewing Payout History

Where to Find It

Go to Settings → Billing
Scroll to Payout History

What You'll See

Each payout shows:

Date requested
Amount requested
Fee deducted
Net amount received
Status (Pending, Processing, Completed, Failed)

Payout Statuses

Status	Meaning
Pending	Request received, not yet processed
Processing	Being transferred to your bank
Completed	Successfully deposited
Failed	Problem occurred (see troubleshooting)

Automatic Payouts

Some accounts may have automatic payouts:

Set a threshold (e.g., payout when balance reaches £100)
Scheduled payouts (e.g., weekly or monthly)
Contact support to set up if interested

Changing Bank Details

Need to update where payouts go?

Go to Settings → Billing
Click Manage Stripe Account
Update your bank details in Stripe
Verify the new account

Important: New bank accounts may require verification before payouts can be sent.

Troubleshooting

Payout Failed

Common causes:

Bank account closed or changed
Incorrect account details
Bank rejected the transfer

Solutions:

Check your bank details in Stripe
Verify account is active
Update information if needed
Request payout again

Payout Taking Too Long

If it's been more than 7 business days:

Check payout status in Billing
Verify with your bank
Contact support with payout ID

Can't Request Payout

Possible reasons:

Balance below minimum (£25)
Stripe Connect not verified
Previous payout still processing

Solutions:

Wait for more earnings
Complete Stripe verification
Wait for current payout to complete

Received Less Than Expected

Remember the 3% fee is deducted. Calculate:

Requested amount × 0.97 = Expected deposit

If still incorrect, contact support.

Tax Considerations

You're Responsible for Taxes

Earnings from Referr may be taxable income. Consider:

Keeping records of all payouts
Setting aside money for taxes
Consulting a tax professional
Understanding your country's rules

What Referr Provides

Payout history – Downloadable for records
Annual summaries – May be available for tax filing
Not tax advice – Consult a professional

Frequently Asked Questions

How often can I request payouts?

As often as you like, provided you meet the minimum balance.

Is there a maximum payout?

No maximum—withdraw any amount from your available balance.

Can I cancel a payout request?

Once submitted, payouts cannot be cancelled. Wait for it to complete.

What currency will I receive?

Typically your local currency. Stripe handles conversion if needed.

Do I need to invoice Referr?

No, the payout system handles everything automatically.

What if my bank is in a different country?

As long as Stripe supports your country, international payouts work. May take slightly longer.

Best Practices

1. Payout Regularly

Don't let large balances accumulate:

Reduces risk
Maintains cash flow
Confirms everything works

2. Keep Bank Details Updated

If you change banks:

Update Stripe immediately
Verify new account
Don't request payout until verified

3. Track Everything

For your records:

Screenshot payout confirmations
Export payout history regularly
Keep for tax purposes

4. Plan for Fees

Remember 3% is deducted:

Factor into your pricing decisions
Track net earnings, not gross

Next Steps

Payout Issues?

Having trouble with payouts? Contact support immediately.