If leads are no longer being automatically purchased despite having Auto-Pay enabled, this article helps you diagnose and fix the issue.

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Common Reasons Auto-Pay Stops

Quick Checklist

Issue	Solution
Monthly budget exhausted	Wait for reset or increase budget
Payment method failed	Update card details
Auto-Pay disabled	Re-enable in settings
Lead request paused	Resume the request
Maximum score filter	Adjust your filters
No matching leads	Wait for new submissions

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Reason 1: Monthly Budget Exhausted

The Problem

Your lead request has a monthly budget that limits spending. When reached:

• Auto-Pay stops
• Leads go to manual review
• Budget resets next month

How to Check

1. Go to Lead Requests → Select your request
2. View Budget Status
3. See "Budget remaining" amount

How to Fix

Option A: Wait for reset

• Budget resets on billing cycle
• Auto-Pay resumes automatically

Option B: Increase budget

1. Edit your lead request
2. Increase monthly budget
3. Save changes
4. Auto-Pay resumes

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Reason 2: Payment Method Failed

The Problem

Your card was declined or expired:

• Automatic charges fail
• Leads queue up pending
• No purchases processed

How to Check

1. Go to Settings → Billing
2. Look for payment alerts
3. Check card expiration date
4. Look for declined notifications

How to Fix

1. Update payment method

   • Go to Settings → Billing
   • Add new card or update existing
   • Verify card is valid

2. Retry pending purchases

   • Some may auto-retry
   • Others need manual purchase
   • Check inbox for pending leads

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Reason 3: Auto-Pay Disabled

The Problem

Auto-Pay was turned off:

• Manually by you
• Due to account issues
• Settings reset

How to Check

1. Go to your Lead Request
2. Click the "..." button -> Edit
3. Look for Auto-Pay toggle
4. Check if it's ON or OFF

How to Fix

1. Open the lead request
2. Find Auto-Pay settings
3. Toggle ON
4. Configure your preferences
5. Save changes

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Reason 4: Lead Request Paused

The Problem

Your lead request is paused:

• Not accepting submissions
• Auto-Pay doesn't run
• No new leads coming in

How to Check

1. Go to Lead Requests
2. Look for "Paused" status
3. Check request status indicator

How to Fix

1. Find the paused request
2. Click the "..." button -> Click Resume or Activate
3. Request becomes active
4. Auto-Pay resumes for new leads

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Reason 5: Filter Settings Too Strict

The Problem

Your Auto-Pay filters reject incoming leads:

• Price is too low
• Location restrictions are too specific

How to Check

1. Open the lead request
2. Click "..." and Edit 
3. Check your Pricing and Locations filtering criteria

How to Fix

Adjust your filters:

Maximum Price

• Increase if needed
• Ensure its within a competitive lead price range for your service category

Location Settings

• Expand if too narrow
• Add Countries or Cities to expand as necessary or switch to Global to remove location filters

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Reason 6: No Matching Leads

The Problem

Simply no leads matching your criteria:

• New or niche category
• Strict requirements
• Low seller activity

How to Check

1. Check your inbox for any pending leads
2. Review your lead request visibility
3. Consider your category competition

How to Fix

• Wait for sellers to find your request
• Adjust requirements if too specific
• Increase price to attract sellers
• Improve your request visibility by boosting your lead request

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Diagnosing the Issue

Step 1: Check Lead Request Status

1. Go to your Lead Requests
2. Find your lead request
3. Verify status is "Active"
4. Check for any warnings

Step 2: Check Auto-Pay Settings

1. Open the lead request
2. Click "..." -> Edit -> Find Auto-Pay section
3. Verify toggle is ON
4. Review filter settings

Step 3: Check Payment Method

1. Go to Settings → Billing
2. Look for alerts
3. Verify card is valid
4. Check for declined attempts

Step 4: Check Budget

1. View lead request details
2. Find budget information
3. See remaining amount
4. Check spend history

Step 5: Check Lead Inbox

1. Go to Inbound Leads
2. Look for pending leads
3. See if leads are waiting
4. Check why not auto-purchased

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Re-enabling Auto-Pay

For a Single Lead Request

1. Go to the lead request
2. Find Auto-Pay Settings
3. Toggle Auto-Pay ON
4. Set your preferences:
   • Pricing
   • Location filtering
   • Budget allocation
5. Save changes

For Multiple Requests

Repeat for each lead request individually. Auto-Pay is configured per request.

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Understanding Auto-Pay Triggers

When Auto-Pay Runs

Auto-Pay purchases leads when:

1. ✅ Lead request is active
2. ✅ Auto-Pay is enabled
3. ✅ Lead matches your pricing requirements
4. ✅ Budget has sufficient remaining funds
5. ✅ Payment method is valid

When Auto-Pay Doesn't Run

Auto-Pay skips leads when:

1. ❌ Price above your maximum
2. ❌ Budget exhausted
3. ❌ Payment method invalid
4. ❌ Lead request paused
5. ❌ Auto-Pay disabled

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Checking Auto-Pay History

View Purchase Log

1. Go to Purchased Leads
2. Filter by lead request
3. See Auto-Pay purchases
4. Check dates and amounts

Identify Patterns

Look for:

• When Auto-Pay last worked
• What changed since then
• Any common factors

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Contacting Support

If you've tried everything:

Gather Information

Before contacting, note:

• Lead request name/ID
• Last successful Auto-Pay purchase
• Any error messages
• Steps you've tried

Contact Support

1. Go to Support -> Chat to Support
2. Select "Auto-Pay issue"
3. Provide details
4. Include screenshots if helpful

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Frequently Asked Questions

Can Auto-Pay be temporarily paused?

Yes. Use the toggle to disable temporarily without losing settings.

Does Auto-Pay work for all lead requests?

It can be configured per request. Each request has its own Auto-Pay settings.

What if I'm charged but don't see the lead?

Contact support. This could be a processing delay or an issue that needs investigation.

Can I set different budgets per request?

Yes. Each lead request has its own monthly budget setting.

Will Auto-Pay exceed my budget?

No. Auto-Pay stops when monthly budget is reached. Individual leads priced under your max will be purchased until budget depleted.

Does Auto-Pay work 24/7?

Yes. Auto-Pay runs 24/7 regardless of when leads are submitted.