Why Can't I See Full Lead Details?

If you're seeing limited information about a lead instead of full details, this article explains how lead visibility works on Referr.

Understanding Lead Visibility

Referr uses a progressive disclosure model:

Preview information: Available before purchase
Full details: Revealed after purchase

This protects sellers and encourages fair transactions.

What You See Before Purchasing

Preview Information

Before you buy a lead, you can see:

Information	Visibility
Lead score	✅ Visible
Temperature	✅ Visible
General location	✅ Visible (city/region)
Category	✅ Visible
Submission date	✅ Visible
Seller rating	✅ Visible
Notes preview	✅ Partial
Full name	❌ Hidden
Phone	❌ Hidden
Email	❌ Hidden
Full address	❌ Hidden
Complete notes	❌ Hidden

Why This Matters

This system:

Prevents lead theft
Ensures sellers get paid
Protects buyer investment
Maintains marketplace integrity

How to See Full Details

Step 1: Purchase the Lead

Click Buy Lead or Purchase on the lead card.

Step 2: Confirm Payment

Review the price
Confirm the purchase
Payment is processed

Step 3: Access Full Details

After purchase:

All contact information is revealed
Full notes become visible
Lead is added to your purchased leads

Step 4: View Anytime

Purchased leads are always accessible:

Go to My Leads
Select Purchased
Click on any lead for full details

Situations Where You Can't See Details

1. Lead Not Yet Purchased

Most common reason

You're viewing a lead in your inbox that hasn't been purchased yet.

Solution: Purchase the lead to reveal details.

2. Auto-Pay Pending

If you have Auto-Pay enabled but the purchase hasn't processed:

Lead may be queued
Payment processing
Details revealed after completion

Solution: Wait a moment and refresh. Check your purchased leads.

3. Lead Was Rejected

If you rejected a lead:

Full details are not shown
You chose not to purchase
Money was refunded

Solution: You cannot access details for rejected leads. This is by design.

4. Lead Expired

Some leads have expiration:

Time-limited availability
No longer for sale
Details not accessible

Solution: Contact support if you believe this is an error.

5. Payment Failed

If your payment didn't go through:

Lead shows as "pending"
Details aren't revealed
Transaction incomplete

Solution: Check your payment method and try again.

Checking Lead Status

Finding Your Lead Status

Go to My Leads
Check the tabs:
- Inbox - Awaiting your decision
- Purchased - Bought and accessible
- Rejected - Declined (no details)

Status Indicators

Status	Full Details?
Pending review	❌ No
Purchased	✅ Yes
Rejected	❌ No
Auto-Pay processing	⏳ Shortly

Lead Preview vs Full Details

What Preview Includes

The preview gives you enough to decide:

Lead Score (0-100)

Quality indicator
Based on completeness and validation
Higher = more complete information

Temperature

🔥 Hot: High-intent, High-conversion potential
🌡️ Warm: Interested but not urgent
❄️ Cold: Early research stage

General Location

City or region
Enough to know if in your service area
Not exact address

Seller Information

Seller's reputation
Their acceptance rate
Historical performance

What Full Details Include

After purchase:

Complete Contact Info

Full name
Phone number
Email address
Complete address

Full Notes

Seller's complete notes
Additional context
Specific requirements

Why Details Are Protected

For Sellers

If full details were visible before purchase:

Buyers could copy information
No incentive to pay
Sellers lose income

For Buyers

The system ensures:

Sellers provide quality leads
Validation happens before you see details
Money-back guarantee works

For the Marketplace

Protection maintains:

Trust between parties
Fair transactions
Platform sustainability

Special Cases

Leads You Submitted (As Seller)

You always have full access to leads you submit:

View in My Leads → Submitted
See all details you provided
Track status

Leads Through Messaging

If a seller shares lead information in messages:

That's direct communication
Not processed through the platform
No buyer protections apply

Recommendation: Always purchase through the platform for protection.

Troubleshooting

"I purchased but still can't see details"

Refresh the page
Check My Leads → Purchased
Verify payment was successful
Contact support if issue persists

"Details disappeared after purchase"

Check you're on the correct lead
Look in Purchased leads section
Clear browser cache (CTRL+F5)
Contact support

"I need to re-access a lead"

Purchased leads are always available:

My Leads → Purchased
Search for the lead
Click to view details

Frequently Asked Questions

Can I get details before buying to verify quality?

No. The lead score, temperature, and seller rating help you evaluate quality before purchase. The money-back guarantee protects you if lead is invalid.

What if the details are wrong after I purchase?

Use the rejection feature within the allowed window. You'll receive a refund if the lead doesn't meet requirements.

Do sellers see my contact information?

Sellers see limited buyer information:

Your business name
General location
Communication through platform messages

How long can I access purchased leads?

Purchased leads remain accessible as long as your account is active.